support

PlatinumPLUS Support

Electro Scan’s PlatinumPLUS Support Plan provides toll free customer support for your Smartphone, plus access to Electro Scan’s Critical Sewers™ Cloud Computing application, including Executive Dashboard, Scan Analysis, Comparative Field Reporting comparing electro scan results with legacy field inspections.

A key aspect of Electro Scan’s PlatinumPLUS Support Plan includes the ability to maintain your data on existing severs, with custom web services developed to seamlessly display your data within Electro Scan’s Critical Sewers™ Cloud Computing application.

Smartphone Support

Standard with all ES-38™ and ES-660™ products, your PlatinumPLUS Support Plan covers toll free customer support, including annual service & maintenance for your Smartphone application.

Available with or without the purchase of a ES-Zebra Field Printer, Electro Scan’s Basic Support allows you to access periodic updates to our Smartphone application for twelve months, downloaded as part of your regular Android or Apple iPhone applications.

While all your Electro Scan reports can be either displayed on your Smartphone or printed to your ruggedized field printer, ALL your data is transmitted to Electro Scan’s cloud computing web application, where office-based personnel can access up-to-the minute Electro Scan results, from the field.  This is particular important in determining and approving estimated costs for repair and replacements for Plumbers, to give timely estimates and service information to their customers, and for sewer utilities that are overseeing internal staff and/or outside contractors performing work on a wastewater collection system.

Critical Sewers™ – Executive Dashboard

Able to display a Dashboard of management reports, including easy to see dials, charts, and graphs, representing all electro scans, generated from the field. Since Electro Scan has adopted an industry standard multi-tenant architecture, customers will only see information transmitted from their own electro scan devices, with the ability to display tables by Date, Location, Operator, Scan Measurements, and Severity. Office personnel can easily access up to the minute electro scan results, and drill down into the data to see specific details of any electro scan, including a digital ortho of the surroundings where the scan took place, in order to help the service operator meet with their customer and propose additional services to correct problems.

Critical Sewers™ – Electro Scan Analysis

Able to either print a hardcopy report to a ruggedized printer or electronically transfer data to the Electro Scan cloud computing application for office personnel to review online and recommend repairs. Cloud computing reporting is more than just storing electro scan readings from your Smartphone. It is a new paradigm in advanced data analytics that allows users to map electron scan readings to specific joints, compare electro scan readings to historical CCTV inspections, and allow executives a private benchmarking of results to be displayed by field worker or employee, severity, and other key performance metrics. Requires either a Premium Support Plan or PremiumPLUS Support Plan.

      • Reverse Plot Direction.  The trace display can be reversed so that the Start manhole (MH) becomes the End MH, and vice versa. When the trace is reversed, the locations of joints, anomalies, pressure tests, CCTV observations, etc., are all reversed to preserve their relationships with each other.
      • Threshold Levels and Grading. Variations of the electric current over distance is recorded and displayed as a plot. This is called a scan. Analysis of the scan is carried out by selecting a level just below the smallest defects. This is the threshold level. Anomalies are regions on the plot where the levels recorded are above a threshold level. The location and length of an anomaly shows a defect. A defect’s size is graded as large, medium or small according to the electrical measurement. Scan measurements are relative to the segment of pipe being scanned based pipe size, composition and ground conditions.
      • Pipe Joint Anomalies. Scan anomalies associated with pipe joints are identified as part of the analysis. This allows anomalies from structural defects to be categorized. These defects include service connections, and pipe cracks that leak. Most pipe joints have a standard length of 3’, 4’, 5’, etc. These lengths may vary depending on the manufacturer. This difference can be significant when plotting joint markers at a fixed interval over 50 or so pipe lengths. Pipe joint anomalies that correspond with pipe length are plotted as regular intervals.
      • Pipe Joint Fitting & Plotting. Adjustments are made for the scaling, offsets, threshold, grading, and plot direction. This can be easily changed after the analysis. Small adjustments can be made so that the joint indicators correspond with the regularly spaced anomalies.
      • Plot Displays and Print Adjustments. Oftentimes the best way to support recommendations to city councils and advisory boards is to create a custom display that plots defects. This feature allows electo scan traces to be plotted and reviewed prior to hardcopy printing or to be included in a custom softcopy report.

Critical Sewers™ – Comparative Field Analysis

Investor-owned and municipal utilities are overflowing in data, gathered both from outside service contractors and internal staff. Closed circuit television inspections, smoke testing, dye flood tests, pressure test, and manhole inspections, are just some of the standard field inspections that have been collected for nearly 30 years.

While some vendors have done their best to stay abreast of customer’s ever increasing need to electronic sift through data, Electro Scan’s Critical Sewers™ Cloud Computing app allows you to upload your existing records, including Sewer Mains, Manholes, and Service Connections, and compare legacy inspection points to electro scan plots traced against the same sewer pipe.

Failure points identified with Electro Scan can be easily compared to previously collected CCTV observations, with a legend displayed at the bottom. Since principals of Electro Scan have worked with a variety of consulting engineers and successful electro scan projects, its pre-existing wastewater collection data model is fully compatible to easily mirror your existing data against the electro scan standard to determine precise defect locations.

Critical Sewers™ – Peer Review

Electro Scan’s Platinum Plus Support Plan is our highest level of support, and as a result, represents our highest level of data sharing, especially with high level results from other Customers.  While every sewer utility is different — age of sewer network, size, type of pipe, level of urban development, rainfall, economic development, etc., there are striking similarities in how we are attacking sanitary sewer overflows, inflow, and infiltration, and the requirement of the Clean Water Act.

Critical Sewers™ Peer Review feature recognizes the important of data sharing to determine Key Performance Indicators (KPIs) being experienced by sewer utilities.  Sewer agencies have long been tracking their Daily Production of CCTV, Percentage of Total System Televised, Number of CCTV Observations Per Sewer Main, etc..   Critical Sewer’s Peer Review Module provides a Member’s Only review process, for peer agencies to compare and contrast their productivity.

Critical Sewers™ – Custom Web Services Development

Platinum, gathered both from outside service contractors and internal staff. Closed circuit television inspections, smoke testing, dye flood tests, pressure test, and manhole inspections, are just some of the standard field inspections.


Recommended Users

Electro Scan’s Platinum Plus Support Plan is recommended for Medium to Large-sized Investor-Owned and Municipal Sewer Utilities, Sewer Service Companies, and Commercial Plumbers that have large inventories of their Sewer Mains, Manholes, and Service Connections; comprehensive Geographic Information Systems; and several years of associated CCTV Inspections, Smoke Testing, Dye Flood Testing, and Pressure Test data, oftentimes including multiple inspections for the same pipe segment. For these Customers, data transfers are not recommended, and as a result, Electro Scan’s technical cloud computing staff will develop web service applications, to make available comparisons within its Critical Sewers™ Cloud Computing environment.